Frequently Asked Questions

JustResolv handles disputes between two U.S. businesses arising from contracts governed by U.S. law, valued between $10K and $250K. Typical contracts include vendor agreements, service contracts, construction subcontracts, SaaS agreements, wholesale contracts, and freelancer agreements — but any B2B contract dispute in that range is a fit.

JustResolv is designed exclusively for business-to-business contract disputes. We do not handle consumer complaints, employment disputes, insurance claims, intellectual property disputes, or matters involving personal injury.

In settlement negotiation, you and the other party work toward a mutually agreed resolution, facilitated by AI. Both sides must agree to the outcome — nothing is imposed on you.

In arbitration, a structured, neutral process reviews the case and produces a binding decision. Think of settlement as "we decide together" and arbitration as "a neutral process decides for us."

You can start with settlement and escalate to arbitration if needed, or go directly to arbitration if you've already tried negotiating.

Yes — completely. Both parties choose to participate. In settlement negotiation, you negotiate on your own terms and only sign if you're satisfied with the outcome. Arbitration is only binding when both sides expressly agree to the arbitration rules and consent to have the dispute resolved through JustResolv's structured process. No one is forced into anything.

After both parties submit their positions, JustResolv's AI analyzes the contract and each party's arguments, then generates a confidential assessment for each side — highlighting strengths, weaknesses, and potential outcomes.

The AI then proposes settlement terms, broken into structured decision points (e.g., payment amount, timeline, specific obligations). Parties negotiate term by term rather than redlining a single document — this keeps the process focused and prevents the endless back-and-forth of traditional negotiation.

Once both parties agree on all terms, the AI assembles a complete settlement agreement from attorney-drafted templates. Both parties review the full agreement before signing. If either party wants changes to the final agreement, they can propose modifications before e-signing.

Settlement negotiation typically resolves in days to a few weeks. Each step has reasonable time limits — for example, parties generally have 7 days to respond to each round, and the overall process has a maximum timeline to prevent indefinite delays. The process is asynchronous, so you respond on your schedule within those windows.

If both parties can't reach agreement through settlement negotiation, you have the option to escalate to binding arbitration — no need to refile or start over. Everything stays on one platform. Escalation is entirely voluntary and both parties must agree to proceed.

Yes. At any point during the arbitration process, both parties can mutually agree to pause arbitration and attempt settlement negotiation instead. If you reach a settlement, the arbitration is closed. If not, you can resume arbitration where you left off.

If one party stops participating during settlement negotiation, the process pauses. The other party can choose to close the case. If both parties had agreed to arbitration, the process may continue based on the submissions already received — this is standard in arbitration proceedings.

If the other party never engages at all, you'll receive a full refund minus the $50 non-refundable administrative fee. If a party drops out mid-process, JustResolv retains the $50 administrative fee from each party and refunds the remaining balance. See our Terms of Service for full details.

Each party submits:

• The contract — up to 500 pages (we know some contracts are extensive, especially in construction)
• A written brief — up to 20 pages explaining your position
• Supporting documentation — up to 100 pages (invoices, emails, photos, etc.)

During arbitration, additional information may be requested or submitted during the clarifying questions and counterargument phases. If you believe your dispute requires more documentation than these limits allow, contact us before filing.

JustResolv accepts PDF documents and standard image files (JPEG, PNG). We recommend submitting documents as PDFs for the best results. All uploaded files are kept strictly confidential.

Yes. JustResolv's AI can analyze images submitted as evidence — including photos of damaged goods, work sites, physical documents, screenshots of communications, and other visual evidence. Submit images in JPEG or PNG format as part of your supporting documentation.

AI Settlement Negotiation: $299–$499 per dispute. Includes AI analysis, confidential assessments, structured negotiation, settlement agreement generation, and e-signatures.

AI Arbitration: $999–$2,499 per dispute. Includes the full three-phase process — claim and response, AI analysis with clarifying questions and counterarguments, and a binding arbitration award.

Both parties share the cost — the filing party pays a filing fee and the responding party pays a response fee. Each party pays a non-refundable $50 administrative fee. If the other party never responds, you receive a full refund of the remaining balance.

Settlement agreements are enforceable as contracts under the E-SIGN Act and UETA — the same legal framework that governs any electronically signed agreement. Arbitration awards are designed for enforceability under the Federal Arbitration Act.

No. JustResolv is not a law firm and does not provide legal representation. JustResolv is a technology platform — a neutral dispute resolution tool that uses AI to analyze contract terms and apply the governing law of your contract to help facilitate resolution. It does not represent either party, does not give legal advice, and does not act as your attorney. Both parties use the platform as a neutral tool to resolve their dispute. If you want legal advice about your specific situation, we encourage you to consult with your own attorney.

JustResolv's AI analyzes the contract language, identifies the key points of disagreement, and evaluates each party's position against the terms of the agreement and the governing law specified in the contract. Think of it as a highly structured analytical tool — not a lawyer, but a way to ensure both sides are measured against the same objective criteria.

The platform was designed with input from experienced legal professionals to ensure the process is fair, structured, and grounded in how contracts actually work.

Fairness is built into the process at every level. In settlement negotiation, both parties must agree to the outcome — nothing is imposed. In arbitration, the AI applies the governing law of your contract and evaluates the facts presented by both sides to reach a decision grounded in the contract terms, not emotion or leverage.

Both parties have equal opportunity to present their case, submit evidence, and respond to the other side. The process is transparent, structured, and designed to produce outcomes that reflect what the contract actually says.

The AI applies the governing law specified in your contract. Most business contracts include a governing law clause (e.g., "This agreement shall be governed by the laws of the State of Texas"). JustResolv uses that as the legal framework for analysis. If no governing law is specified, the platform will determine the applicable law based on relevant factors such as where the contract was performed.

Absolutely. You are welcome to consult with your own attorney at any point in the process. JustResolv is a resolution tool, not a replacement for legal counsel. Some parties may choose to have their attorney review the process or the final agreement before signing.

Yes. All dispute information, submissions, and outcomes are kept confidential. There are no public filings, no open hearings, and no public record of your dispute. Your business stays your business.